Question & Answer
FAQs - Frequently Asked Questions
Our app simplifies your business tasks like sales, billing, and follow-ups and contact management.
It saves time, increases efficiency, and improves customer relationships.
Overall, it helps you grow your business smoothly & Automatically.
A CRM helps improve customer experience, streamline operations, increase sales & support , and provide insights through analytics and reporting.
No, We are offer Ready to use Software Our software very flexible to customize your self as per your needs
We integrate with platforms like Indiamart, Tradeindia, Justdail, Facebook
Yes, our CRM is used across industries like Service, Manufacturing , trading and any single owner business.
Yes, we have Excel Import Features to migrate data from other software to ensure a smooth transition.
Yes, the interface is user-friendly and doesn’t require technical skills. Support is available if needed.
No, It’s a cloud base Software
Yes, our CRM supports global businesses with language and currency localization for data entry.
Yes, regular software updates are free of cost.
You get new features as per your plan purchased, security patches, and improvements.
No extra payment is needed for updates.
Whatsapp Automation, contact management, sales pipeline tracking, Expense & inventory management & All Reports.
No, we don’t have a IVR right now
Yes, we offer pre-configured templates and pipelines for various industries to speed up setup.
Yes, our CRM supports both B2B and B2C customer records.
All core features are available during the trial period so you can evaluate the full platform.
Yes, the CRM is cloud-based and accessible from desktop, tablet, and mobile devices.
Not right now
We have Mobile number duplication for Contact creation for unique data generation .
We accept Credit/Debit Cards, Net Banking, UPI, Wallets & Bank Transfers.
Multiple payment options are provided for customer convenience.
Choose your preferred method during checkout.
No EMI facilities available.
Absolutely. A proper GST-compliant invoice will be generated and sent to your registered email
automatically after payment.
No, we maintain full transparency in our pricing.
All charges, including taxes, are clearly shown before payment.
There are no hidden fees or surprise costs after purchase.
Contact support with your transaction ID immediately.
We’ll verify and update your payment status quickly.
Your money is safe and will be resolved soon.
Refunds are available as per company refund policy.
Usually valid within 7 days for genuine cases.
Please check refund terms before purchase.
No, You'll get a prior renewal notification email & WhatsApp.
You can renew your subscription manually.
Go to Account Settings -> Profile -> choose "Delete Account.
Your data will be permanently removed after confirmation.
For any issues, contact our support team.
We use advanced encryption to protect your data from unauthorized access.
Regular backups ensure your data is safe even in case of system failures.
Data is securely stored on Indian cloud servers with regional data centers with full security & backup system
Go to login page enter your mobile number and proceed.
You will receive a one-time-password (OTP) to your registered mobile number & email address.
If needed, contact support for manual recovery.
Your data is encrypted and stored securely on trusted servers.
We never share or sell your personal or business data.
Strict privacy policies ensure complete data confidentiality.
Yes, regular backups and disaster recovery protocols are in place to ensure data integrity.
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You can reach us by sending an email to sales@deskflowcrm.com
Our team will respond within 48 working hours.
For urgent queries, mention 'High Priority' in the subject line.
Premium users get priority customer support.
Includes email, and chat assistance with faster response.
Also, access to exclusive training and updates.
Yes, We have attractive mobile apps for IOS and Android.
Yes, we offer onboarding Online Meet sessions to help you get started.
Yes, support is available via chat + Support Ticket and outgoing Call depending on your plan.
Yes, we support data imports from spreadsheets (Excel)
Yes, you can setup your workflow for automation based on available template only
Yes, live chat support is available during 10 AM to 6 PM on Monday to Friday.
Click on the chat icon on our website/app for instant help.
Our team will assist you in real-time for faster resolution.
Yes, our CRM is a cloud-base.
Yes, we offer documentation, video tutorials, and live training sessions.
Implementation can take from a few hours, depending on your requirements and data migration needs.
Yes, you own your data and can export it at any time. By Email we provided Data Backup File as per request
Multiple Report we have in our software you can use it as needed based on your plan your suggestion are accepted in this module
Yes, you can automate repetitive task in our CRM
